Information We Collect

We collect information in several ways when you work with our mobile app testing services. This includes details you provide directly, technical data from testing processes, and usage patterns from our platform interactions.

When you contact us for testing services, we collect your name, email address, company information, and project specifications. During the testing process, we may access app logs, crash reports, device information, and performance metrics necessary for debugging.

• Contact details including name, email, phone number, and company information
• Project specifications and app source code or testing builds you provide
• Device information, operating system details, and hardware specifications during testing
• App performance data, crash logs, and debugging information
• Communication records including emails, messages, and meeting notes
• Payment information processed through secure third-party services

How We Use Your Information

Your information helps us deliver effective mobile app testing and debugging services. We use your data to understand your specific testing needs, communicate project updates, and improve our service quality.

• Performing comprehensive mobile app testing and debugging services
• Generating detailed test reports and technical documentation
• Communicating project progress, findings, and recommendations
• Processing payments and maintaining billing records
• Providing technical support and answering questions about test results
• Improving our testing tools and service delivery methods

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we may share certain information in specific circumstances necessary for service delivery or legal compliance.

For testing purposes, we might need to use third-party testing platforms or cloud services. When this happens, we ensure these services meet our privacy standards and only share the minimum data necessary for testing.

• With testing platform providers when necessary for service delivery
• With payment processors for billing and payment handling
• With legal authorities when required by law or to protect our rights
• With your explicit consent for specific business purposes
• In connection with business transfers, mergers, or acquisitions

Data Security Measures

We take data security seriously, especially given the sensitive nature of app source code and testing data. Our security measures include encrypted data transmission, secure storage systems, and restricted access controls.

While we implement strong security measures, no system is completely foolproof. We continuously monitor our systems and update security practices to address emerging threats and maintain the highest level of data protection.

Your Rights and Choices

You have several rights regarding your personal information. These rights help you maintain control over your data and understand how we're using it.

• Request access to personal information we hold about you
• Ask for corrections to inaccurate or incomplete data
• Request deletion of your personal information, subject to legal requirements
• Object to certain types of data processing
• Request data portability for information you've provided
• Withdraw consent for processing where consent was the legal basis

To exercise these rights, contact us using the information provided below. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.

Data Retention

We keep your information for different periods depending on the type of data and legal requirements. Project files and testing data are typically retained for two years after project completion, while basic contact information may be kept longer for ongoing business relationships.

When retention periods expire, we securely delete or anonymize your data. Some information may be kept longer if required by law or for legitimate business purposes like dispute resolution.

International Data Transfers

Our services operate primarily in Taiwan, but some data processing may occur in other countries where our service providers are located. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information.

Cookies and Tracking

Our website uses cookies to improve your browsing experience and understand how you interact with our content. These cookies help us remember your preferences and analyze website performance.

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality, but won't prevent you from accessing our main services.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through prominent notices on our website.

We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our services after policy updates indicates acceptance of the revised terms.